Raleigh, NC, June 20, 2023 - LiveSwitch announced that Skinner Moving & Storage selected LiveSwitch Contact, allowing them to double the number of estimates they conduct daily, reduce time in the truck and further their commitment to providing the best customer service in the industry.
“LiveSwitch has provided us the opportunity to get so many more estimates done in a day than we were doing last year,” said Wade Skinner, president of Skinner Moving & Storage. “It's extremely simple to use and, most importantly, our customers love it. We have been able to cut back on drive time where our sales team was literally having to pull over in the car on the way to or from an estimate and write down customers’ names and numbers when waves of phone calls were coming in. We were using FaceTime for virtual estimates, and thank God for LiveSwitch we can record the estimates and enter inventory much quicker and accurately. Ninety-five percent of our moves are 3+ bedrooms and even completing mostly large moves the inventory is accurate. It used to be that four in-home estimates were max capacity for one sales person per day but they can now 2X that and do eight estimates!” Skinner added.
Based in Jacksonville, Florida, Skinner Moving and Storage is a family-owned and operated company with complete dedication to its 5-star customer service. The Skinner Moving & Storage team has more than 80 years of combined moving experience and provides local, long distance and commercial moving services as well as packing and storage. They move an average of 2,000 customers per year.
It wasn’t only LiveSwitch Contact’s efficiency and simplicity that drew Skinner to the platform but also the benefits it affords its operations team and LiveSwitch’s customer service.
“My operations team likes the recording feature which allows them to revisit the estimate calls in the event of a customer dispute, such as when a client says, ‘We are going to take XYZ and pack XYZ,’ and these items or boxes never get packed until we show up the morning of the move,” Skinner said. “All in all, LiveSwitch has simplified the way we do business. I would highly suggest the software and thank God they called me at the perfect time, before the summer busy season!”
LiveSwitch Contact is an “extremely simple” video tool that allows moving companies and other service businesses to instantly text a video meeting link to a customer. There is no app to download and it works on any device. All calls can be recorded and shared for the purposes of quote generation, record-keeping, training and dispute resolution. Prospective customers also have the option of recording and sharing a video of their space at their convenience. With LiveSwitch Contact, businesses are saving time, reducing their transportation expenses, and closing more deals by providing estimates and customer service by video.
Like Skinner Moving and Storage, LiveSwitch is also highly dedicated to providing industry-leading customer service.
“I love the personal care provided when I have a question or concern about the software; everyone is very knowledgeable!” Skinner said. “I highly suggest this software to moving companies large and small. Our team at Skinner will continue to grow our business using LiveSwitch,” Skinner added.
To learn more about how moving companies like Skinner Moving & Storage are using LiveSwitch Contact to serve their customers and grow their businesses, visit LiveSwitch.com/Contact.
About LiveSwitch
LiveSwitch offers live video solutions to help businesses grow and to build human connection in a simpler, more sustainable way. Our core products include LiveSwitch Contact, a virtual estimates platform that helps businesses save time, cover more ground and increase sales, LiveSwitch Concierge, which lets businesses easily add live video chat and support to their websites, and LiveSwitch Video, a highly personalized video conferencing solution with no downloads or registration required. LiveSwitch also provides a developer platform, a cross-platform software development kit built upon WebRTC, that allows customers to build live video into groundbreaking applications in telehealth, virtual events, live entertainment, education, video conferencing, augmented reality, gaming and more. To learn more about LiveSwitch, visit LiveSwitch.com.
