Raleigh, NC, USA and Madrid, Spain, June 7, 2023— LiveSwitch announced today that GLOBAL Relocations, a leading provider of international moving and relocation services based in Spain, has selected LiveSwitch Contact as their video estimates platform.
GLOBAL is Spain’s top-rated international moving company, with offices in Madrid, Barcelona, Valencia, Málaga, and Alicante. Its comprehensive international relocation services go far beyond packing and moving. GLOBAL’s services include relocation and immigration assistance, access to online tracking of client goods, home organizing, providing help with finding housing and other resources in the client’s chosen destination, and more.
With its 5-star customer service in mind, GLOBAL Relocations selected LiveSwitch Contact in order to offer a flexible and convenient option for conducting video estimates with prospective clients. Prior to using LiveSwitch Contact, the GLOBAL team relied on WhatsApp video calling for this process, but was impressed by LiveSwitch’s simplicity, professional interface, and ability to record and neatly organize all video sessions - something that was not possible with their previous solution.
“We tried other solutions but found LiveSwitch so easy to use,” said Andrew Rosemeyer, CEO of GLOBAL Relocations. “It’s a valuable tool to protect both client and the mover as everything we promise and warn clients about is recorded during the online pre-move survey. It informs our clients that the video chat will be recorded and kept for future reference and also gives clients the opportunity to do their own video of their homes and upload it to the site. LiveSwitch Contact provides great value for the money,” Rosemeyer added.
LiveSwitch Contact is a browser-based video tool that allows moving companies and other service businesses to instantly send a video meeting link via text message to a customer. There is no app to download and it works on any device. All calls can be recorded and shared for the purposes of quote generation, record-keeping, training and dispute resolution. Prospective customers also have the option of recording a video of their space on their own and at their convenience. With LiveSwitch Contact, businesses are saving time, reducing their transportation expenses, and closing more deals by providing estimates and customer service by video.
“From the first time we met with GLOBAL Relocations, it was clear that they’re focused on providing excellent customer service, which has positioned them as leaders in international relocation to and from Spain,” said Ryan Gaus, SVP of Sales & Strategic Partnerships at LiveSwitch. “As members of IAM, FIDI, LACMA, and EuRA, they are heavily involved in the international moving and relocations community and well-respected by their peers. Our team is excited to work with GLOBAL Relocations to support their industry-leading service by making their process for estimates and client video calls extremely simple and effective,” Gaus added.
To learn more about how moving companies like GLOBAL Relocations are using LiveSwitch Contact to serve their customers and grow their businesses, visit LiveSwitch.com/Contact.
About LiveSwitch
LiveSwitch offers live video solutions to help businesses grow and to build human connection in a simpler, more sustainable way. Our core products include LiveSwitch Contact, a virtual estimates platform that helps businesses save time, cover more ground and increase sales, LiveSwitch Concierge, which lets businesses easily add live video chat and support to their websites, and LiveSwitch Video, a highly personalized video conferencing solution with no downloads or registration required. LiveSwitch also provides a developer platform, a cross-platform software development kit built upon WebRTC, that allows customers to build live video into groundbreaking applications in telehealth, virtual events, live entertainment, education, video conferencing, augmented reality, gaming and more. To learn more about LiveSwitch, visit LiveSwitch.com.