LiveSwitch Concierge Offers Face-to-Face Customer Service with the ‘Click of a Bell’

Raleigh, NC, July 11, 2024 — LiveSwitch is announcing LiveSwitch Concierge, a live video solution that allows companies to win and keep more customers by offering live video chat on their websites. With the addition of Concierge to the LiveSwitch product suite, LiveSwitch now enables seamless face-to-face interaction on any website with the click of a customizable bell icon. 

The release of LiveSwitch Concierge comes at a time when the use of automated chatbots is commonplace and connecting with a real person for support is increasingly valued. In one study, 60% of respondents said they’d prefer waiting to talk to a human over receiving immediate help from a chatbot. Almost 80% of respondents said they believe the most important feature of a chatbot is the ability to connect with a human representative. LiveSwitch Concierge provides website visitors with the convenience of a chatbot but with the benefits of immediate, real human interaction. 

"I am excited to introduce LiveSwitch Concierge, the latest in LiveSwitch's product offerings," said Michael Adams, CEO of LiveSwitch. "As companies struggle to build a human connection with customers in an increasingly digital world, LiveSwitch Concierge allows businesses to virtually communicate with customers face-to-face at the click of a button."

How Concierge works:

• A customer visits a website and clicks the Concierge bell.
• The customer enters their name and phone number and connects to a live call.
• Meanwhile, the business team is notified and an agent accepts the call.
• The agent connects with the customer over live video. The customer can choose whether or not to enable their video. 
• After the call ends, the conversation record is stored in the team’s Concierge dashboard for notes and follow-up replies.

“Companies are turning to automation to drive efficiency while consumers demand bespoke personalized experiences,” Adams said. "LiveSwitch Concierge will bridge the divide between organizational efficiency and personal experience."

To learn more about Concierge, visit: https://www.liveswitch.com/concierge. 

About LiveSwitch

LiveSwitch is a leading communications platform provider with innovative live video products that transform how people and businesses perform their work. LiveSwitch clients include small businesses to Fortune 500 companies across multiple industries. Learn more about our product suite and our customized solutions.